For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid by the agreed date but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
60 days prior to travel: 10% of the Tour / service cost
45 days prior to travel: 20% of the Tour / service cost
15 days prior to travel: 25% of the Tour / service cost
07 days prior to travel: 50% of the Tour / service cost
LESS THAN 36 HOURS, NO REFUND!
SOME CANCELLATION AND REFUND POLICIES ARE OUT OF OUR TENDER:
Refund for hotel payment will follow the hotel’s cancellation policy
Train tickets cancellations will follow the Railway’s policy
Flight tickets cancellations will follow the airlines company policy
In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the service providers who had been contracted. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
OUR LIABILITIES & LIMITATIONS:
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of Kenya the same would be charged as extra.
LAW & JURISDICTION
For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by SeeWorld Adventures Ltd, will be under the exclusive jurisdiction of Kenyan Courts.